Legal Information

Welcome to Podlora’s Legal Information page. We value transparency and your trust. This page outlines our legal policies, intellectual property rights, terms of service, and compliance information.

1. Company Information

Business Name: Podlora
Business Type: Print-on-Demand E-commerce Brand
Jurisdiction: United States

Registered Address:
15900 La Cantera Pkwy
San Antonio, TX 78256
United States

Legal Contact:
Email: [email protected]
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (CST)

2. Intellectual Property Rights

Copyright Protection

All designs, graphics, logos, images, text, and content displayed on the Podlora website are original creations or licensed materials protected under applicable copyright and trademark laws of the United States and international copyright treaties.

Protected Materials Include:

  • Original artwork and graphic designs
  • Product photographs and mockups
  • Website content and written materials
  • Podlora brand name and logo
  • Marketing materials and promotional content

Unauthorized Use Prohibited

Unauthorized reproduction, copying, distribution, modification, resale, or commercial use of our content, designs, or products is strictly prohibited without prior written consent from Podlora.

Prohibited Actions Include:

  • Copying or reproducing our designs for commercial purposes
  • Reselling Podlora products as your own branded merchandise
  • Using our images or content without written permission
  • Removing or altering copyright notices or watermarks
  • Creating derivative works from our designs without authorization

DMCA Compliance

Podlora complies with the Digital Millennium Copyright Act (DMCA). If you believe that any content on our website infringes upon your intellectual property rights, please submit a DMCA takedown notice to [email protected] with the following information:

Required Information:

  • Your full legal name, address, email, and phone number
  • Description of the copyrighted work you claim has been infringed
  • URL or specific location of the allegedly infringing material on our website
  • A statement that you have a good faith belief that the use is not authorized by the copyright owner
  • A statement of accuracy under penalty of perjury that you are authorized to act on behalf of the copyright owner
  • Your physical or electronic signature

We will investigate all valid claims promptly and take appropriate action in accordance with the DMCA and other applicable laws.

Counter-Notification

If you believe your content was removed in error, you may submit a counter-notification containing:

  • Your contact information
  • Identification of the removed material
  • A statement under penalty of perjury that the material was removed by mistake
  • Your consent to jurisdiction of federal court
  • Your physical or electronic signature

Trademark Rights

“Podlora” and associated logos are trademarks owned by Podlora. Use of our trademarks without express written permission is prohibited and may constitute trademark infringement.

3. Terms of Service

Acceptance of Terms

By accessing, browsing, or making purchases from Podlora.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations.

Eligibility

You must be at least 18 years of age to make purchases from Podlora. By placing an order, you represent that you are of legal age and have the legal capacity to enter into binding contracts.

Account Responsibility

If you create an account with Podlora, you are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access or security breach
  • Ensuring all information provided is accurate and current

Permitted Use

You agree to use the website only for lawful purposes and in accordance with these Terms. You agree not to:

  • Violate any applicable local, state, national, or international law
  • Infringe upon intellectual property rights of Podlora or third parties
  • Transmit any harmful, threatening, abusive, or defamatory content
  • Attempt to gain unauthorized access to our systems or networks
  • Use automated systems (bots, scrapers) without explicit written permission
  • Impersonate any person or entity
  • Interfere with or disrupt the website’s operation
  • Collect user information without consent

Order Acceptance

All orders are subject to acceptance by Podlora. We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product unavailability
  • Pricing or product description errors
  • Suspected fraudulent activity
  • Violation of our Terms of Service
  • Credit or payment issues

If your order is cancelled after payment, we will issue a full refund to your original payment method.

Pricing and Payment

  • All prices are listed in United States Dollars (USD) unless otherwise specified
  • Prices are subject to change without prior notice
  • We are not responsible for pricing errors and reserve the right to cancel orders placed at incorrect prices
  • Payment must be completed at time of order
  • You authorize us to charge the full amount including applicable taxes and shipping fees

Product Information

While we strive for accuracy, we do not warrant that:

  • Product descriptions are complete, accurate, or error-free
  • Product images exactly represent actual colors (variations may occur due to monitor displays)
  • All products will be available at all times

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

Modifications to Terms

Podlora reserves the right to modify, update, or replace these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes constitutes acceptance of the modified terms.

We recommend reviewing this page periodically for updates.

Termination

We reserve the right to terminate or suspend your access to the website immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms.

4. Limitation of Liability

Disclaimer of Warranties

The Podlora website and all products are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Uninterrupted or error-free service

Limitation of Damages

To the fullest extent permitted by law, Podlora shall not be liable for:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or use
  • Business interruption
  • Damages resulting from third-party services (shipping carriers, payment processors)
  • Damages arising from website errors, omissions, or technical issues

Our total liability for any claim arising from your use of the website or purchase of products shall not exceed the amount you paid for the specific product giving rise to the claim.

Force Majeure

Podlora shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

  • Acts of God (natural disasters, pandemics)
  • War, terrorism, civil unrest
  • Government actions or regulations
  • Labor disputes or strikes
  • Supplier or manufacturer delays
  • Shipping carrier disruptions
  • Internet or telecommunications failures

5. Indemnification

You agree to defend, indemnify, and hold harmless Podlora, its officers, directors, employees, agents, and affiliates from and against any claims, damages, obligations, losses, liabilities, costs, or expenses arising from:

  • Your violation of these Terms of Service
  • Your violation of any applicable laws or regulations
  • Your infringement of any third-party rights, including intellectual property rights
  • Your use or misuse of the website or products
  • Any content you submit or transmit through the website

6. Privacy and Data Protection

Data Collection and Use

Podlora collects and processes personal information in accordance with our Privacy Policy. By using our website, you consent to the collection and use of information as described in our Privacy Policy.

GDPR Compliance (European Users)

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). You have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure of your data
  • Restrict or object to data processing
  • Data portability
  • Withdraw consent at any time

To exercise these rights, contact us at [email protected].

CCPA Compliance (California Residents)

For California residents, we comply with the California Consumer Privacy Act (CCPA). You have the right to:

  • Know what personal information is collected
  • Know whether personal information is sold or disclosed
  • Opt-out of the sale of personal information
  • Request deletion of personal information
  • Non-discrimination for exercising your rights

To exercise these rights, contact us at [email protected].

Data Security

We implement commercially reasonable security measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Return and Refund Policy

Legal Framework

Our return and refund policy is designed to comply with consumer protection laws while accounting for the custom, made-to-order nature of our products.

30-Day Return Window

Customers may request returns or exchanges within 30 days of delivery for:

  • Defective products
  • Damaged items received
  • Incorrect items shipped
  • Manufacturing or printing defects
  • Products significantly different from description

Non-Returnable Items

Due to the custom and personalized nature of our products, we cannot accept returns for:

  • Change of mind or buyer’s remorse
  • Incorrect size selected by customer
  • Minor color variations due to screen displays
  • Products that meet the description provided

Refund Processing

Approved refunds will be processed within 5-7 business days to the original payment method. Customers are responsible for return shipping costs unless the error was on Podlora’s part.

For complete details, please refer to our separate Return and Refund Policy page.

8. Dispute Resolution

Governing Law

These Terms and any disputes arising from your use of Podlora shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

Dispute Resolution Process

In the event of any dispute, claim, or controversy, the parties agree to the following escalation process:

Step 1: Informal Negotiation
Contact us at [email protected] to attempt resolution through good faith negotiation for at least 30 days.

Step 2: Mediation
If informal negotiation fails, parties agree to participate in mediation before a neutral mediator in San Antonio, Texas.

Step 3: Binding Arbitration
If mediation is unsuccessful, disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in San Antonio, Texas, in accordance with AAA Commercial Arbitration Rules.

Class Action Waiver

You agree that any arbitration or legal proceeding shall be conducted on an individual basis and not as a class action, consolidated action, or representative action.

Venue and Jurisdiction

For any disputes not subject to arbitration, you consent to the exclusive jurisdiction and venue of courts located in Bexar County, Texas.

9. Compliance and Certifications

Podlora is committed to operating in full compliance with applicable laws and regulations, including:

Consumer Protection

  • Federal Trade Commission (FTC) regulations
  • State consumer protection laws
  • Truth in advertising standards
  • Fair business practices

Payment Security

  • Payment Card Industry Data Security Standard (PCI DSS)
  • Secure Socket Layer (SSL) encryption
  • Industry-standard fraud prevention measures

Data Protection

  • General Data Protection Regulation (GDPR) for EU customers
  • California Consumer Privacy Act (CCPA) for California residents
  • CAN-SPAM Act for email communications
  • Children’s Online Privacy Protection Act (COPPA)

Accessibility

We strive to make our website accessible to all users in accordance with Web Content Accessibility Guidelines (WCAG).

10. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision shall be severed, and the remaining provisions shall remain in full force and effect.

11. Entire Agreement

These Terms of Service, together with our Privacy Policy, Return Policy, and Shipping Policy, constitute the entire agreement between you and Podlora regarding your use of the website and purchase of products, superseding any prior agreements or communications.

12. Contact for Legal Matters

For any legal inquiries, concerns, or notices, please contact:

Podlora Legal Department
15900 La Cantera Pkwy
San Antonio, TX 78256
United States

Email: [email protected]
Subject Line: Legal Inquiry

For legal notices, please allow 3-5 business days for review and response.

13. Document Updates

Last Updated: January 2025
Effective Date: January 2025

We recommend reviewing this page periodically. Your continued use of Podlora after any modifications indicates your acceptance of the updated terms.

Podlora is committed to conducting business with integrity, transparency, and in full compliance with all applicable laws. Thank you for your trust in our brand.