Payment Policy

Thank you for shopping with Podlora! This Payment Policy explains how we handle payments, billing, and refunds to ensure a smooth and secure shopping experience for all our customers.

1. Accepted Payment Methods

At Podlora, we accept the following secure payment methods:

Credit and Debit Cards:

  • Visa
  • MasterCard
  • American Express
  • Discover

Digital Wallets:

  • PayPal
  • Apple Pay
  • Google Pay (where available)

All payments are processed in United States Dollars (USD) and secured through trusted, PCI-compliant encrypted payment gateways.

2. Payment Authorization

When Payment is Charged

Your payment will be authorized and charged at the time you complete your purchase. By submitting your order, you authorize Podlora to charge the total amount displayed at checkout, including:

  • Product price
  • Applicable taxes
  • Shipping and handling fees

Payment Confirmation

Once your payment is successfully processed, you will receive:

  • An order confirmation email with your order number
  • A receipt showing the items purchased and total amount charged
  • Expected production and delivery timeframe

Your order will then enter our production queue for fulfillment.

3. Pricing and Currency

Currency

All prices displayed on Podlora.com are in United States Dollars (USD) unless otherwise specified. International customers may see converted amounts at checkout, but the final charge will be in USD.

Sales Tax

Applicable sales taxes will be calculated and added at checkout based on your shipping address and local tax regulations. Tax amounts are determined by:

  • Destination state or country
  • Product type
  • Local tax laws

Price Changes

Podlora reserves the right to adjust prices at any time due to:

  • Supplier cost changes
  • Market conditions
  • Promotional updates
  • Product updates

Important: Confirmed and paid orders will not be affected by future price changes. The price you pay at checkout is the final price for your order.

Pricing Errors

In the rare event of a pricing error on our website:

  • We reserve the right to cancel orders placed at incorrect prices
  • You will be notified immediately and offered the option to complete the purchase at the correct price or receive a full refund
  • No order is binding until payment is processed and confirmed

4. Billing Information

Accuracy Requirements

You are responsible for providing accurate billing information, including:

  • Full legal name as it appears on your payment method
  • Complete billing address
  • Valid email address
  • Correct payment details

Billing Address Verification

For security purposes, we verify billing addresses with your card issuer. Orders may be delayed or cancelled if:

  • Billing address does not match card records
  • Payment information cannot be verified
  • Suspicious activity is detected

Multiple Payment Methods

At this time, we do not support split payments across multiple payment methods. Each order must be completed with a single payment method.

5. Failed or Declined Payments

If your payment is declined or fails to process, your order will not be fulfilled. Common reasons for payment failure include:

Card-Related Issues:

  • Insufficient funds
  • Expired card
  • Incorrect card details entered
  • Card issuer declined the transaction
  • Daily spending limit reached

Address Issues:

  • Billing address does not match card records
  • Incomplete or incorrect address information

Technical Issues:

  • Browser or connectivity problems
  • Payment gateway temporary issues

What to Do

If your payment is declined, please:

  1. Verify that your billing address matches your payment method exactly
  2. Ensure sufficient funds are available
  3. Check that all card details are entered correctly
  4. Try a different payment method
  5. Contact your card issuer to ensure they are not blocking the transaction
  6. Contact our support team at [email protected] if issues persist

Note: For security reasons, multiple failed payment attempts may temporarily restrict checkout access.

6. Order Cancellations and Changes

Cancellation Window

Orders can only be cancelled within 6 hours of purchase and only if production has not yet started. To request cancellation:

  1. Email [email protected] immediately with your order number
  2. Include “URGENT CANCELLATION REQUEST” in the subject line
  3. We will confirm if cancellation is possible

After Production Begins

Once production has started, orders cannot be cancelled or modified because:

  • All items are custom-made to order
  • Products are personalized for each customer
  • Materials and resources have been committed

Cancellation Refunds

If your cancellation is approved, a full refund will be issued to your original payment method within 5-7 business days.

7. Refunds

Refund Eligibility

Podlora accepts refund requests within 30 days of delivery if:

  • The item arrives damaged or defective
  • You received an incorrect product
  • There is a manufacturing or printing defect
  • The product does not match the description

Refund Process

To request a refund:

  1. Contact [email protected] within 30 days of delivery
  2. Provide your order number
  3. Include clear photos of the issue
  4. Describe the problem in detail

Our team will review your request within 24-48 hours and provide resolution instructions.

Refund Timeframe

Once your refund is approved:

  • Refund is processed within 5-7 business days
  • Funds are returned to your original payment method
  • Additional 3-5 business days may be required for your bank or card issuer to credit your account

Total refund timeframe: 8-12 business days from approval

Refund Amount

Approved refunds include:

  • Product cost
  • Applicable taxes
  • Original shipping costs (if error was on our part)

Refunds do not include:

  • Return shipping costs (unless product is defective or incorrect)
  • Original shipping costs (if reason for return is customer preference)

Non-Refundable Situations

We cannot issue refunds for:

  • Change of mind or buyer’s remorse
  • Incorrect size selected by customer (unless sizing chart was inaccurate)
  • Minor color variations due to screen displays
  • Failure to review order details before purchase
  • Custom or personalized items (unless defective)

Partial Refunds

In some cases, a partial refund may be offered if:

  • The product has minor defects but is still usable
  • You wish to keep the item despite a small issue
  • An alternative resolution is agreed upon

8. Exchanges and Replacements

Exchange Policy

If you receive a defective or incorrect item, we offer free exchanges or replacements. Contact [email protected] with:

  • Your order number
  • Photos of the item
  • Description of the issue

Replacement Process

Once approved:

  • A replacement item will be produced and shipped at no additional cost
  • You may be asked to return the defective item (we will provide a prepaid return label if required)
  • Replacement items are typically shipped within 5-10 business days

Size Exchanges

Due to the custom nature of our products, we cannot exchange items for different sizes unless there was an error on our part. Please review size charts carefully before ordering.

9. Payment Security

Security Measures

Podlora takes payment security seriously and implements multiple layers of protection:

Encryption:

  • SSL (Secure Socket Layer) encryption for all transactions
  • End-to-end encryption of sensitive data
  • Secure HTTPS protocol throughout checkout

PCI Compliance:

  • PCI DSS (Payment Card Industry Data Security Standard) certified
  • Regular security audits and updates
  • Secure payment processing infrastructure

Data Protection:

  • We never store complete credit card details on our servers
  • Payment information is processed directly by certified payment gateways
  • Card details are tokenized for security

Fraud Prevention:

  • Advanced fraud detection systems
  • Address verification services (AVS)
  • CVV verification requirements
  • Suspicious transaction monitoring

Privacy Protection

Your personal and billing data remain private and secure at all times. We do not:

  • Share payment information with third parties (except payment processors)
  • Store full credit card numbers
  • Sell or rent your financial data
  • Use your payment information for any purpose other than processing your order

For more details, please review our Privacy Policy.

10. Disputes and Chargebacks

Contact Us First

If you have any concerns about a charge from Podlora, please contact us at [email protected] before initiating a chargeback with your bank. Most issues can be resolved quickly through direct communication.

Chargeback Process

If you file a chargeback without contacting us first:

  • We will provide documentation to your bank showing the transaction details
  • This may delay resolution
  • Your account may be restricted from future purchases

Fraudulent Chargebacks

Fraudulent chargebacks (claiming you didn’t receive an item when tracking shows delivery) may result in:

  • Account termination
  • Legal action to recover costs
  • Reporting to fraud prevention agencies

11. International Payments

Currency Conversion

International customers paying in USD may see currency conversion:

  • Your bank or card issuer handles the conversion
  • Conversion rates are set by your financial institution
  • Additional foreign transaction fees may apply (set by your bank)

International Taxes and Duties

International customers are responsible for:

  • Customs duties
  • Import taxes
  • VAT or GST (where applicable)

These fees are not included in our pricing and are collected by your country’s customs agency upon delivery.

12. Gift Cards and Promotional Codes

Discount Codes

Promotional codes can be applied at checkout and must be:

  • Entered before completing payment
  • Valid and not expired
  • Applied to eligible products only

Discount codes cannot be:

  • Applied after an order is placed
  • Combined with other promotions (unless specified)
  • Redeemed for cash

Gift Cards

For information about gift card purchases and redemption, please contact [email protected].

13. Contact Information

If you have any questions regarding payments, billing, refunds, or this Payment Policy, please contact us:

Email: [email protected]

Mailing Address:
Podlora
15900 La Cantera Pkwy
San Antonio, TX 78256
United States

Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (CST)
Response Time: Within 24 hours during business days

14. Policy Updates

This Payment Policy may be updated periodically to reflect changes in our payment processes, legal requirements, or business practices.

Last Updated: January 2025

Continued use of Podlora after policy updates constitutes acceptance of the revised terms.

Thank you for choosing Podlora. We are committed to providing you with a secure, transparent, and hassle-free payment experience.