Privacy Policy

Effective Date: January 2025
Last Updated: January 2025

At Podlora, your privacy is our priority. We value your trust and are committed to protecting your personal information in accordance with applicable U.S. privacy laws and global data protection standards, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or make a purchase from Podlora.

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our website.

Personal Information You Provide

When you visit or make a purchase on Podlora.com, we may collect:

Contact Information:

  • Full name
  • Email address
  • Phone number
  • Mailing address (shipping and billing)

Account Information:

  • Username and password (if you create an account)
  • Account preferences
  • Communication preferences

Payment Information:

  • Credit or debit card details (processed securely through third-party payment gateways)
  • Billing address
  • Payment method preferences

Important: Podlora does not store your full credit card details on our servers. Payment processing is handled by PCI-compliant third-party payment processors.

Order Information:

  • Products purchased
  • Order history
  • Transaction details
  • Shipping preferences
  • Customer service communications

Communication Information:

  • Information you provide when contacting customer support
  • Feedback, reviews, or survey responses
  • Marketing preferences

Information Automatically Collected

When you visit our website, we automatically collect certain technical information:

Device and Browser Information:

  • IP address
  • Browser type and version
  • Operating system
  • Device type (desktop, mobile, tablet)
  • Screen resolution
  • Language preferences

Usage Information:

  • Pages visited
  • Time spent on pages
  • Links clicked
  • Referring website
  • Date and time of visit
  • Search terms used on our site

Location Information:

  • General geographic location based on IP address
  • Country and city (approximate)

Cookies and Similar Technologies:

  • We use cookies, web beacons, and similar tracking technologies (see Section 4 for details)

2. How We Use Your Information

Podlora uses your personal information for the following purposes:

Order Processing and Fulfillment

  • Process and complete your purchases
  • Verify payment information
  • Arrange shipping and delivery
  • Send order confirmations and updates
  • Manage returns, exchanges, and refunds
  • Provide order tracking information

Customer Service and Support

  • Respond to your inquiries and requests
  • Provide customer support
  • Resolve disputes and troubleshoot issues
  • Send service-related communications

Website Improvement and Personalization

  • Improve website functionality and user experience
  • Analyze website traffic and usage patterns
  • Test new features and designs
  • Remember your preferences
  • Provide personalized product recommendations
  • Display relevant content

Marketing and Communications

  • Send promotional emails and offers (only with your consent)
  • Notify you about new products or collections
  • Share updates about Podlora
  • Conduct surveys and gather feedback
  • Display targeted advertisements

You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting [email protected].

Legal and Security Purposes

  • Comply with legal obligations and regulations
  • Prevent fraud and unauthorized transactions
  • Protect against security threats
  • Enforce our Terms of Service
  • Respond to legal requests and court orders
  • Protect our rights, property, and safety

Business Operations

  • Maintain business records
  • Conduct internal audits
  • Perform accounting and tax reporting
  • Manage business transactions (mergers, acquisitions)

Important: Podlora never sells or rents your personal information to third parties for their marketing purposes.

3. How We Share Your Information

We may share your personal information with third parties only in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us with business operations:

Payment Processors:

  • Process credit card and payment transactions
  • Verify payment information
  • Prevent fraud

Shipping Carriers:

  • Deliver your orders
  • Provide tracking information
  • Handle returns and exchanges

Technology Providers:

  • Host our website and databases
  • Provide email services
  • Manage customer support systems
  • Conduct analytics

Marketing Services:

  • Send promotional emails (if you opt in)
  • Display targeted advertising
  • Analyze marketing effectiveness

All service providers are contractually required to:

  • Use your information only for specified purposes
  • Maintain confidentiality and security
  • Comply with applicable privacy laws

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes (subpoenas, court orders)
  • Respond to government requests
  • Enforce our Terms of Service
  • Protect our rights, property, or safety
  • Protect the rights and safety of others
  • Investigate fraud or security issues

Business Transfers

If Podlora is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the successor entity. You will be notified of any such change via email or website notice.

With Your Consent

We may share your information for other purposes with your explicit consent.

Aggregate and Anonymous Data

We may share aggregated or anonymized data that cannot identify you personally for research, analytics, or marketing purposes.

4. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device by your web browser. They help websites remember your preferences and improve your browsing experience.

Types of Cookies We Use

Essential Cookies:

  • Required for website functionality
  • Enable shopping cart and checkout features
  • Maintain security and authentication
  • Remember your language and region preferences

Performance Cookies:

  • Analyze how visitors use our website
  • Track page views and navigation patterns
  • Identify technical issues
  • Improve website performance

Functionality Cookies:

  • Remember your preferences and settings
  • Personalize your experience
  • Display relevant product recommendations
  • Save items in your shopping cart

Marketing and Advertising Cookies:

  • Display relevant advertisements
  • Track effectiveness of marketing campaigns
  • Limit how many times you see an ad
  • Measure ad performance

Third-Party Cookies

We use third-party services that may place cookies on your device:

  • Google Analytics (website analytics)
  • Facebook Pixel (advertising)
  • Payment processors (transaction security)

These third parties have their own privacy policies governing their use of your information.

Managing Cookies

You can control cookies through your browser settings:

  • Block all cookies
  • Accept only certain cookies
  • Delete existing cookies
  • Receive notifications when cookies are set

Note: Disabling cookies may affect website functionality. Some features, such as the shopping cart, may not work properly without cookies.

Do Not Track Signals

Some browsers offer “Do Not Track” (DNT) signals. Our website does not currently respond to DNT signals, as there is no industry standard for how to interpret them.

5. Data Security

Security Measures

Podlora implements industry-standard security measures to protect your personal information:

Encryption:

  • SSL (Secure Socket Layer) encryption for all data transmission
  • HTTPS protocol throughout the website
  • Encrypted storage of sensitive data

Access Controls:

  • Access to personal information is restricted to authorized personnel only
  • Multi-factor authentication for internal systems
  • Regular access reviews and audits

Payment Security:

  • PCI DSS (Payment Card Industry Data Security Standard) compliance
  • Third-party payment processors handle sensitive card data
  • We do not store full credit card numbers

Infrastructure Security:

  • Secure servers and databases
  • Regular security updates and patches
  • Firewalls and intrusion detection systems
  • Regular security audits and vulnerability assessments

Employee Training:

  • Staff trained on data protection and privacy
  • Confidentiality agreements for all employees
  • Limited access based on job responsibilities

Limitations

While we take every reasonable precaution to protect your information, no online system is 100% secure. We cannot guarantee absolute security of data transmitted over the internet or stored on our systems.

You can help protect your information by:

  • Using strong, unique passwords
  • Not sharing your account credentials
  • Logging out after using our website
  • Keeping your devices and software updated
  • Being cautious of phishing emails

If you suspect unauthorized access to your account, contact us immediately at [email protected].

6. Data Retention

How Long We Keep Your Information

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

Active Customers:

  • Account information: As long as your account is active
  • Order history: 7 years for tax and accounting purposes
  • Communication records: 3-5 years for customer service purposes

Inactive Accounts:

  • We may delete accounts inactive for 3+ years after notification
  • Essential transaction records retained for legal compliance

Marketing Communications:

  • Contact information retained until you unsubscribe
  • Marketing preferences retained to honor opt-out requests

Legal Requirements:

  • Information retained as required by law, regulation, or legal proceedings
  • Financial records retained for tax and audit purposes

Data Deletion

Once retention periods expire, we securely delete or anonymize your information:

  • Electronic data is permanently deleted
  • Physical records are securely destroyed
  • Backup systems are periodically purged

You may request deletion of your information at any time, subject to legal retention requirements (see Section 8 for details).

7. Third-Party Services and Links

Third-Party Websites

Our website may contain links to third-party websites, including:

  • Social media platforms
  • Payment processors
  • Shipping carriers
  • Partner websites

Important: We are not responsible for the privacy practices of third-party websites. When you leave Podlora.com, we encourage you to review the privacy policies of any websites you visit.

Third-Party Services We Use

Payment Processors:

  • PayPal, Stripe, or similar services
  • Process transactions according to their privacy policies
  • We do not control their data practices

Shipping Carriers:

  • USPS, FedEx, UPS, or similar services
  • Handle delivery according to their privacy policies
  • May use tracking information

Analytics Services:

  • Google Analytics
  • Collects anonymous usage data
  • Subject to Google’s privacy policy

Marketing Platforms:

  • Email service providers
  • Social media advertising platforms
  • Subject to their respective privacy policies

Social Media Features

Our website may include social media features (like buttons, widgets) that:

  • May collect your IP address and pages visited
  • May set cookies for functionality
  • Are governed by the privacy policies of the respective social media companies

8. Your Privacy Rights

Your privacy rights vary depending on your location. Below are rights that may apply to you:

General Rights (All Users)

Access and Portability:

  • Request a copy of your personal information
  • Receive your data in a portable format

Correction:

  • Request correction of inaccurate information
  • Update your account information

Opt-Out of Marketing:

  • Unsubscribe from promotional emails
  • Opt out of targeted advertising

Account Deletion:

Rights for European Users (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights:

Right to Erasure (“Right to be Forgotten”):

  • Request deletion of your personal data
  • Subject to legal retention requirements

Right to Restrict Processing:

  • Limit how we use your information
  • Applicable in certain circumstances

Right to Object:

  • Object to processing based on legitimate interests
  • Object to direct marketing at any time

Right to Data Portability:

  • Receive your data in machine-readable format
  • Transfer data to another service provider

Right to Withdraw Consent:

  • Withdraw consent at any time for consent-based processing
  • Does not affect lawfulness of processing before withdrawal

Right to Lodge a Complaint:

  • File a complaint with your local data protection authority

Legal Basis for Processing:

  • Contract performance: Processing necessary to fulfill your orders
  • Legitimate interests: Website improvement, fraud prevention
  • Consent: Marketing communications (where required)
  • Legal obligations: Tax records, legal compliance

Rights for California Residents (CCPA)

If you are a California resident, you have the following rights:

Right to Know:

  • Know what personal information we collect
  • Know how we use and share your information
  • Request details about data collected in the past 12 months

Right to Delete:

  • Request deletion of your personal information
  • Subject to certain exceptions

Right to Opt-Out of Sales:

  • Podlora does not sell personal information
  • You have the right to opt out if practices change

Right to Non-Discrimination:

  • We will not discriminate against you for exercising your rights
  • No denial of service or different pricing

Authorized Agents:

  • You may designate an authorized agent to make requests on your behalf

How to Exercise Your Rights

To exercise any of these rights, contact us at:

  • Email: [email protected]
  • Subject Line: “Privacy Rights Request”
  • Include: Your name, email, and specific request

We will respond within:

  • 30 days for general requests
  • 45 days for GDPR requests (may extend to 90 days for complex requests)
  • 45 days for CCPA requests

We may need to verify your identity before processing your request.

9. Children’s Privacy

Podlora does not knowingly collect personal information from children under 13 years of age (or under 16 in certain jurisdictions).

Our website and services are not directed to children. If you are under 18, you may only use our website with the involvement of a parent or guardian.

If we learn that we have collected information from a child under the applicable age without parental consent, we will delete that information immediately.

Parents: If you believe your child has provided personal information to us, please contact [email protected].

10. International Data Transfers

Podlora is based in the United States. If you are accessing our website from outside the U.S., your information may be transferred to, stored, and processed in the United States.

Data Protection Standards:

  • We implement appropriate safeguards for international transfers
  • We comply with applicable data protection laws
  • We use standard contractual clauses where required

By using our website, you consent to the transfer of your information to the United States and other countries where we operate.

11. Changes to This Privacy Policy

Podlora may update this Privacy Policy periodically to reflect:

  • Changes in our practices
  • Legal or regulatory requirements
  • New features or services
  • Feedback from customers

When We Update:

  • Updated policy will be posted on this page
  • “Last Updated” date will be revised
  • Significant changes will be communicated via email or website notice

Your Continued Use:

  • Continued use of our website after changes constitutes acceptance
  • We encourage you to review this policy periodically

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Contact:
Podlora
15900 La Cantera Pkwy
San Antonio, TX 78256
United States

Email: [email protected]
Subject Line: Privacy Inquiry

Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (CST)
Response Time: Within 24-48 hours for privacy-related inquiries

For GDPR-related inquiries: Please include “GDPR Request” in your subject line
For CCPA-related inquiries: Please include “CCPA Request” in your subject line

13. Consent

By using Podlora.com, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.

If you do not agree with this Privacy Policy, please do not use our website or services.

Thank you for trusting Podlora with your personal information. We are committed to protecting your privacy and providing you with a secure, transparent shopping experience.