Terms of Service

Effective Date: January 2025
Last Updated: January 2025

Welcome to Podlora! These Terms of Service (“Terms”) govern your access to and use of the Podlora website (podlora.com) and the purchase of products from Podlora. By visiting our website, creating an account, or making a purchase, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or services. If you do not agree with these Terms, you must not use our website or purchase our products.

1. Company Information

Business Name: Podlora
Business Type: Print-on-Demand E-commerce Brand
Jurisdiction: United States of America

Registered Address:
15900 La Cantera Pkwy
San Antonio, TX 78256
United States

Contact Information:
Email: [email protected]
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (CST)

Podlora operates as a U.S.-based print-on-demand brand specializing in custom apparel, home decor, and personalized gifts. Every product is made to order with care and attention to detail.

2. Acceptance of Terms

Agreement to Terms

By accessing or using the Podlora website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as our:

Privacy Policy
Return and Refund Policy
Shipping Policy
Payment Policy

Eligibility

You must be at least 18 years of age to use our website and make purchases. By using Podlora, you represent and warrant that:

You are at least 18 years old
You have the legal capacity to enter into binding contracts
You will comply with all applicable laws and regulations
All information you provide is accurate and truthful

If you are under 18, you may only use our website with the involvement and consent of a parent or legal guardian.

Changes to Terms

Podlora reserves the right to modify, update, or replace these Terms at any time at our sole discretion. Changes will be effective immediately upon posting to the website.

Your responsibility: Check this page periodically for updates. Continued use of the website after changes constitutes acceptance of the modified Terms.

Material changes: We will provide prominent notice of significant changes via email or website notification.

3. Use of Website

Permitted Use

You may use the Podlora website to:

Browse and view products
Create an account
Place orders for products
Access customer support
View informational content

Prohibited Activities

By accessing Podlora’s website, you agree not to:

Illegal Activities:

Use the site for any illegal, unlawful, or unauthorized purpose
Violate any local, state, federal, or international laws
Engage in fraudulent activities
Use stolen payment methods

Content Misuse:

Copy, reproduce, or distribute any content, designs, or images without written permission
Download or scrape website content using automated tools
Reverse engineer, decompile, or disassemble any part of the website
Remove or alter copyright notices, trademarks, or proprietary marks

Security Violations:

Attempt to gain unauthorized access to the site, servers, or databases
Interfere with or disrupt the website’s functionality or servers
Introduce viruses, malware, or harmful code
Conduct security testing without explicit written permission
Bypass security measures or authentication systems

Account Misuse:

Create multiple accounts to abuse promotions or policies
Share account credentials with others
Impersonate another person or entity
Use false or misleading information

Commercial Misuse:

Resell Podlora products as your own branded merchandise without authorization
Use our designs for commercial purposes without license
Frame or mirror website content on other sites
Use our trademark or branding without permission

Harmful Conduct:

Harass, threaten, or harm other users or staff
Post or transmit offensive, defamatory, or inappropriate content
Spam or send unsolicited communications through our platform

Consequences of Violations

Podlora reserves the right to:

Refuse service to anyone at any time
Cancel orders associated with prohibited activities
Suspend or terminate accounts
Report illegal activities to law enforcement
Take legal action to protect our rights and interests

4. Account Registration

Creating an Account

Creating an account is optional but provides benefits such as:

Order history tracking
Faster checkout process
Saved shipping addresses
Email updates on new products and promotions

Account Security

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Immediately notifying us of any unauthorized access at [email protected]
Using a strong, unique password

Podlora is not liable for any loss or damage arising from unauthorized account access due to your failure to maintain account security.

Account Termination

By You:
You may close your account at any time by contacting [email protected].

By Podlora:
We reserve the right to suspend or terminate accounts that:

Violate these Terms
Engage in fraudulent activity
Abuse our policies or promotions
Remain inactive for extended periods

5. Orders and Payments

Order Process

Placing an Order:

Select products and add to cart
Proceed to checkout
Provide shipping and billing information
Review order details carefully
Complete payment
Receive order confirmation email

Pricing

All prices are displayed in United States Dollars (USD)
Prices are subject to change without notice
Prices include applicable sales tax where required
Shipping costs are calculated at checkout
Promotional discounts are applied at checkout with valid codes

Payment Methods

We accept the following secure payment methods:

Visa, MasterCard, American Express, Discover
PayPal
Apple Pay, Google Pay (where available)

All payments are processed through secure, PCI-compliant payment gateways.

Payment Authorization

By placing an order, you authorize Podlora to charge your payment method for:

Total product cost
Applicable taxes
Shipping and handling fees
Any additional charges disclosed at checkout

Order Confirmation

You will receive an email confirmation once your order is successfully placed, containing:

Order number
Items ordered
Pricing breakdown
Shipping address
Estimated delivery timeframe

Important: Review your order confirmation immediately. Contact us within 6 hours if you need to make changes.

Order Acceptance

All orders are subject to acceptance by Podlora. We reserve the right to refuse or cancel any order for reasons including:

Product unavailability
Pricing or product description errors
Suspected fraudulent activity
Violation of Terms of Service
Credit or payment issues
Inability to verify customer information

If your order is cancelled after payment, we will issue a full refund to your original payment method.

Pricing Errors

In the event of a pricing error:

We reserve the right to cancel orders placed at incorrect prices
You will be notified immediately
You may choose to complete purchase at correct price or receive full refund
No order is binding until payment is processed and confirmed by Podlora

6. Production and Delivery

Made-to-Order Products

All Podlora products are custom-made to order. This means:

Products are not created until you place an order
Each item is individually printed and crafted
Production begins after payment confirmation
Orders cannot be modified once production starts

Processing Time

Standard processing: 2-5 business days
Peak season processing: 3-7 business days (November-December)
Large or complex orders: May require additional time

You will be notified if your order requires extended processing time.

Shipping and Delivery

Domestic (US): 7-15 business days total (processing + shipping)
Canada: 12-20 business days total
International: 12-30 business days total

Delivery times are estimates and may vary due to:

Customs processing (international orders)
Carrier delays
Weather conditions
Remote locations
Holidays

Tracking Information

Tracking details will be sent to your email once your order ships. You can track your order:

Via email tracking link
On our Order Tracking page: podlora.com/order-tracking
Directly on the carrier’s website

Shipping Address Accuracy

Your responsibility: Ensure your shipping address is complete and accurate before confirming your order.

Podlora is not responsible for:

Lost items due to incorrect, incomplete, or outdated addresses provided by customer
Delays caused by address errors
Additional costs to reship to correct address

Address errors: Contact us within 6 hours of ordering at [email protected] to attempt address corrections before production begins.

7. Returns, Refunds, and Cancellations

Return Policy Summary

Podlora accepts returns or exchanges within 30 days of delivery if:

The item is defective or damaged
Wrong item was sent
Product quality does not meet standards
Manufacturing error occurred

Non-Returnable Items

Custom-made products cannot be returned due to:

Change of mind or buyer’s remorse
Incorrect size selected by customer
Normal color variations between screens and printed products
Customer preference or dissatisfaction with correctly produced item

Refund Process

To initiate a return or refund:

Contact [email protected] within 30 days of delivery
Provide order number and photos of the issue
Receive return authorization and instructions
Refund processed once return is approved

Refunds are issued to the original payment method within 5-7 business days after approval.

Order Cancellations

Orders can only be cancelled within 6 hours of purchase and before production begins.

After production starts: Orders cannot be cancelled due to the custom nature of our products.

For complete details, please refer to our Return and Refund Policy.

8. Intellectual Property Rights

Ownership

All content on the Podlora website is owned by or licensed to Podlora, including:

Product designs and artwork
Logos and trademarks
Website design and layout
Text, images, and graphics
Software and code
Product photographs and mockups

Copyright Protection

All materials are protected under:

United States copyright law
International copyright treaties
Trademark law
Intellectual property regulations

Restrictions on Use

You may not, without our express written permission:

Reproduce, copy, or duplicate any designs or content
Distribute, sell, or license our materials
Create derivative works based on our designs
Use our content for commercial purposes
Remove copyright notices or attributions
Claim ownership of our intellectual property

Limited License

We grant you a limited, non-exclusive, non-transferable license to:

View and use the website for personal, non-commercial purposes
Print or download content for personal reference only
Share product links on social media (without copying images)

This license automatically terminates if you violate these Terms.

Trademark

“Podlora” and associated logos are trademarks of Podlora. Use of our trademarks without explicit written permission is prohibited and may constitute trademark infringement.

User-Generated Content

If you submit content to Podlora (reviews, photos, testimonials), you grant us:

A worldwide, royalty-free, perpetual license to use, display, and distribute your content
The right to use your name and likeness in connection with your content
Permission to edit or modify content for clarity or length

You represent that:

You own or have rights to the content you submit
Your content does not infringe on third-party rights
Your content is accurate and not misleading

DMCA and Copyright Infringement

If you believe your copyright has been infringed, submit a DMCA notice to [email protected] with:

Your contact information
Description of copyrighted work
Location of infringing material on our site
Good faith statement
Statement of accuracy under penalty of perjury
Your signature

9. Product Information and Disclaimers

Product Descriptions

We strive to provide accurate product descriptions, but we do not warrant that:

Product descriptions are complete, accurate, or error-free
Product images exactly represent actual colors (variations may occur due to screen displays)
Products will exactly match photographs (minor variations in handmade items)

Color Variations

Due to differences in screen displays and printing processes:

Colors may appear slightly different from website images
This is normal and not considered a defect
We cannot guarantee exact color matching

Size and Fit

Size charts are provided as general guides
Slight variations may occur in handmade products
We are not responsible for incorrect size selection by customer
Please review size charts carefully before ordering

Product Changes

We reserve the right to:

Modify product designs or specifications
Discontinue products at any time
Substitute materials of equal or better quality if original materials are unavailable

10. Limitation of Liability

Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, PODLORA PROVIDES THE WEBSITE AND PRODUCTS “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Merchantability
Fitness for a particular purpose
Non-infringement
Accuracy or completeness
Uninterrupted or error-free service

Limitation of Damages

TO THE FULLEST EXTENT PERMITTED BY LAW, PODLORA SHALL NOT BE LIABLE FOR:

Any indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Personal injury or property damage (except where legally required)
Damages arising from third-party services (carriers, payment processors)

Maximum Liability: Our total liability for any claim shall not exceed the amount you paid for the specific product giving rise to the claim.

Exceptions

Some jurisdictions do not allow limitations on implied warranties or exclusion of certain damages, so some of the above limitations may not apply to you. In such cases, liability is limited to the greatest extent permitted by law.

Force Majeure

Podlora is not liable for failure to perform obligations due to circumstances beyond our reasonable control, including:

Natural disasters
War, terrorism, or civil unrest
Government actions or regulations
Pandemics or public health emergencies
Labor disputes or strikes
Supplier or manufacturer failures
Internet or telecommunications failures

11. Indemnification

You agree to defend, indemnify, and hold harmless Podlora, its officers, directors, employees, agents, and affiliates from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including attorney’s fees) arising from:

Your violation of these Terms of Service
Your violation of any law or regulation
Your infringement of any third-party rights
Your use or misuse of the website or products
Content you submit or transmit
Your fraudulent or illegal activities

12. Privacy and Data Protection

Privacy Policy

Your use of Podlora is also governed by our Privacy Policy, which explains:

What information we collect
How we use your information
How we protect your data
Your privacy rights

Please review our full Privacy Policy for complete details.

Data Security

While we implement security measures to protect your information, no online system is 100% secure. You acknowledge and accept the inherent security risks of internet transactions.

13. Dispute Resolution

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to conflict of law principles.

Informal Resolution

Before filing a claim, we encourage you to contact [email protected] to resolve disputes informally. Many issues can be resolved quickly through direct communication.

Arbitration Agreement

Binding Arbitration:
Any dispute, claim, or controversy arising from or relating to these Terms or your use of Podlora shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.

Arbitration Location: San Antonio, Texas
Arbitrator’s Decision: Final and binding
Exceptions: Either party may seek injunctive relief in court for intellectual property disputes

Class Action Waiver

YOU AGREE THAT ANY ARBITRATION OR LEGAL PROCEEDING SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION.

You waive any right to participate in a class action lawsuit or class-wide arbitration against Podlora.

Small Claims Court

Either party may bring claims in small claims court if the claim qualifies and is brought in the proper jurisdiction.

Jurisdiction and Venue

For disputes not subject to arbitration, you consent to the exclusive jurisdiction and venue of courts located in Bexar County, Texas.

14. Third-Party Links and Services

External Websites

Our website may contain links to third-party websites or services that are not owned or controlled by Podlora.

We are not responsible for:

Content on third-party websites
Privacy practices of external sites
Actions or omissions of third parties
Damages arising from third-party interactions

We recommend: Review the terms and privacy policies of any third-party websites you visit.

Third-Party Services

We use third-party services for:

Payment processing
Shipping and delivery
Analytics and advertising
Customer support tools

These services have their own terms and privacy policies that govern your interactions with them.

15. Marketing and Communications

Email Communications

By creating an account or making a purchase, you consent to receive:

Order confirmations and updates
Shipping notifications
Customer service communications
Account-related messages

Marketing Emails (Optional)

With your explicit consent, we may send:

Promotional offers and discounts
New product announcements
Newsletter and updates

Opt-Out: You may unsubscribe from marketing emails at any time by:

Clicking “unsubscribe” link in emails
Updating your account preferences
Contacting [email protected]

Note: You cannot opt out of transactional emails (order confirmations, shipping updates) related to your purchases.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction:

That provision shall be modified to the minimum extent necessary to make it valid and enforceable
If modification is not possible, the provision shall be severed
All remaining provisions shall remain in full force and effect

17. Entire Agreement

These Terms of Service, together with our Privacy Policy, Return Policy, Shipping Policy, and Payment Policy, constitute the entire agreement between you and Podlora regarding your use of the website and purchase of products.

These Terms supersede any prior agreements, communications, or understandings, whether written or oral.

18. Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Podlora.

19. Assignment

You may not assign, transfer, or delegate these Terms or your rights and obligations without our written consent.

Podlora may assign these Terms or any rights and obligations at any time, including in connection with a merger, acquisition, or sale of assets.

20. Contact Information

For any questions, concerns, or notices regarding these Terms of Service, please contact us:

Legal Department:
Podlora
15900 La Cantera Pkwy
San Antonio, TX 78256
United States

Email: [email protected]
Subject Line: Terms of Service Inquiry

Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (CST)

For legal notices, please allow 3-5 business days for review and response.

21. Acknowledgment

By using the Podlora website, creating an account, or making a purchase, you acknowledge that:

You have read and understood these Terms of Service
You agree to be bound by these Terms
You have reviewed our Privacy Policy, Return Policy, and other policies
You are at least 18 years old or have parental consent
All information you provide is accurate and truthful

If you do not agree with these Terms, you must immediately stop using our website and services.

Thank you for choosing Podlora. We are committed to providing you with high-quality products and exceptional service while maintaining fair and transparent business practices.

Last Updated: January 2025
Version: 1.0